SERVICES & SUPPORT

When You Need SUPPORT, Every Minute Counts

At EAR, we know that in the world of professional audio and video, every minute your system is down is a minute lost. That’s why we’re committed to getting you back on track as quickly as possible. With over 150 years of combined industry experience, our team has the expertise to solve complex issues promptly and efficiently, helping you make the most of your investment.

Our Comprehensive Support Services Include:

  • Factory Authorized Support: Direct from the manufacturers we represent, ensuring you receive the best possible service
  • Training and Standby Support for “Go Live” and Special Events: Get the on-site or remote support you need to ensure flawless execution of your live events
  • Design and Documentation: Our experts provide detailed system design and documentation tailored to your specific needs
  • Integration, Sales, and Installation: Seamless integration services from start to finish, backed by top-quality sales and installation support
  • Project Management: Professional oversight for projects of any size to ensure timely and within-budget delivery
  • Extended Warranty and Services: Protect your investments with our extended warranty options and ongoing support services.
  • EAR-contact-us

    Visit our contact page to request a quote or learn more about how we can assist you. At EAR, we are always eager to explore new opportunities and welcome new clients.

    EAR provides factory authorized repair and support for all products purchased from us. Most products come with a 1-year parts and labor warranty, with options to extend. If you’ve purchased your product from EAR, we’re your first call for support. Purchased elsewhere? We can connect you with premier third-party resources or discuss future support options. All products listed on our linecard qualify for standard business hour support, with options for 24×7 extended care.

    For immediate assistance, please contact us via phone or our online contact form. We’re here to ensure your systems are not just operational but optimized to their fullest potential.

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