Terms and Conditions

SALES TAX

Shipment or pickup within the state of Arizona is subject to state and local sales tax, except organizations furnishing tax exemption documentation and completion of any required forms. Sales Outside of Arizona must be self assessed with your local tax authorities.

 

SHIPPING

Free shipping applies to products purchased for delivery in the continental United States and at the stated pricing and terms shown. Products will be sent for delivery via carrier and terms of EAR’s choosing. This is typically UPS standard delivery. Upgrades to priority shipping are not covered by “free shipping” offer.  All other shipments are F.O.B. Phoenix, Arizona, or manufacturers’ dock if drop shipped. All shipping charges are an additional cost unless otherwise stated prior to point of order.

All shipping pricing is based upon domestic (US) shipping destinations only. Prices are based upon best available information and subject to change. If the price shown at point of sale is correct, we will bill your credit card accordingly. All exceptions must be approved prior to shipment via phone or email.

 

DAMAGED ITEMS

Upon receiving any new or used merchandise the product should be inspected immediately for any shipping damage or original defects.

It is the responsibility of the buyers to report any visible shipping damage immediately to the shipment carrier and clearly marked on the shipper’s received receipt. Then the buyer should call EAR for further resolution of the problem. All shipments unless specified at point of sale are shipped F.O.B. Phoenix, Arizona, and insured only for the standard shipper’s per carton insured amount. Special or additional insurance is at customer discretion and additional expense.

 

PAYMENT METHOD

EAR accepts payment via Paypal and Google Cart. Both providers support all major US credit cards. Personal checks are NOT accepted. Unless otherwise stated, all prices are based upon cash payment.

Depending upon the item(s) purchased EAR reserves the right to offer items for sales at a reduced price for cash should you be buying locally.

 

SPECIAL ORDER ITEMS

Customer deposits are required in advance of sales when merchandise is not in stock at EAR. Balance of the sale amount is due prior to shipment of product. If product is to be shipped directly from manufacturer (drop shipped) a deposit in the full amount may be required.

 

LEASING/FINANCING

Leasing or financing can be arranged by EAR for purchases in the excess of $5,000.00. Contact your sales person for details. To get started quickly – complete this Quick Financing Form today!

 

WARRANTIES

EAR honors all written manufacturers’ warranties with the following exceptions: shipping and travel expenses (if needed) are not covered, in the event the manufacturer does not adhere to written warranties, equipment has been exposed to unusual physical or electrical harm.

Used or demo equipment is sold on an AS IS basis. No other warranty, unless specified in writing at point of sale, is expressed or implied.

 

RETURNED MERCHANDISE

If we have made an error in your order, please call us. NO merchandise will be accepted upon return without prior approval. If you wish to return product that was ordered correctly as per your instructions, a restocking fee may be required. One of a kind or special order items ARE NOT REFUNDABLE.

All authorized return merchandise must be in original condition with original carton and manuals or paperwork.

RETURN POLICY: Most manufacturers consider the sale of their products to the consumer as a final sale without any privilege except for warranty service. EAR will allow the return of some products as an accommodation to its customers, regardless of any manufacturer’s policy. However, EAR has specific conditions regarding returns that must be followed. Your sales receipt is the only proof of purchase available. No cash refunds, store credit only with all returns.

Keep your original sales receipt in a safe place with the original box, packing and warranty information. If you need warranty repair, a copy of the sales receipt will be required.

The following items are NOT returnable:

SOFTWARE PRODUCTS
LICENSING PRODUCTS
PRERECORDED OR BLANK MEDIA
SERVICES or SERVICE PRODUCTS (extended warranty, parts, etc)

ITEMS NOT LISTED ABOVE ARE HARDWARE RETURNS.
Please contact your sales person for return authorization.

Each product must meet the following criteria:

1. Include dated sales receipt and original boxes.
2. Include complete original packaging materials or cartons.
3. Include blank unfilled warranty cards.
4. Must be new with no sign of wear.
5. Returns must be made within 5 days of receipt of equipment.
6. Approved return goods are subject to a 15%-35% restocking charge.
7. Layaways require a 50%down payment, 60 days maximum. NO REFUNDS will be given on cancellations.
8. Used goods are sold on an AS IS basis, with a 30 day warranty. Warranty guarantees unit will be in working order only.
9. Blank media, software, licensing, electronic parts, service and support products are not returnable.
10. Consignment goods are sold an AS IS basis with a 5 day from receipt of equipment warranty.
11. Special orders require a 50% deposit. NO REFUNDS will be given on cancellations. Special order items are products not in EAR’s stock inventory.