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Broadcast and AV service contracts: capped monthly fees, extended warranty, loaner equipment and priority response
EAR Professional Audio Video offers recurring service contracts for broadcast and professional AV systems, built for contract confidence: a capped monthly service fee, extended hardware warranty, preventive maintenance, remote monitoring, priority response from a service team that knows your systems, and standby or loaner equipment to keep crucial operations running. EAR, in Tempe, Arizona, has designed, installed and supported broadcast systems for 48 years, since 1978.
Contract confidence: a capped monthly service fee
A service contract turns unpredictable service bills into one planned monthly cost. The fee for your covered systems is fixed for the term, and covered service charges are capped in writing, so finance teams can budget for support the same way they budget for any other operating cost.
What a service contract can include
- Capped monthly service fee: One predictable monthly fee for the covered systems, with a cap written into the agreement, so service costs are budgeted in advance instead of arriving as surprise invoices.
- Extended hardware warranty: Coverage beyond the manufacturer’s standard warranty (most products ship with a one-year parts-and-labor warranty) for the equipment listed in your agreement.
- Priority response: Your calls go to the front of the queue and to a service team that already knows your systems, documentation and signal flow, so problems are diagnosed and solved quickly.
- Preventive maintenance: Scheduled maintenance visits to inspect, clean, test and update covered systems, on a schedule set in your agreement, so problems are found before a meeting or broadcast.
- Remote monitoring: For network-connected systems, EAR monitors equipment remotely to spot faults early and start fixes quickly, often before staff notice a problem.
- Standby and loaner equipment: Standby or loaner equipment can be arranged so crucial operations, such as a live meeting, broadcast or event, keep running while a unit is out for service.
- Factory-certified warranty service: Factory-authorized warranty support for the products EAR represents, handled with the manufacturer for you.
- Legacy hardware: For older equipment, EAR arranges repair through the manufacturer or qualified service partners, or recommends a like-for-like replacement when repair is no longer practical.
- Support hours: Standard business-hours support for products on EAR’s line card, with options for 24×7 extended care for operations that cannot wait.
EAR resolves 93% of service requests the same day through a personal support representative; see services and support.
Bespoke terms for the most cost-effective pricing
No two systems carry the same risk. A council chamber that broadcasts every meeting, a campus studio that runs during semesters and a house of worship that streams on weekends need different coverage. EAR writes each agreement around your equipment list, operating hours and how critical each system is, so you pay for the coverage you need and not for coverage you do not.
Terms and conditions at a glance
Every service contract is a written agreement. These are the terms it sets out:
| Term | What the agreement specifies |
|---|---|
| Covered systems | The equipment and systems listed in the agreement, with model and serial details. |
| Monthly fee and cap | A fixed monthly fee and a written cap on covered service charges for the term. |
| Term and renewal | A defined contract term with renewal terms set in the agreement. |
| Response priority and hours | Priority response during the support hours you choose: business hours or 24×7 extended care. |
| Maintenance and monitoring | The preventive maintenance schedule and which systems are remotely monitored. |
| Standby and loaner equipment | Which items have standby or loaner coverage, and how they are delivered and returned. |
| Warranty and legacy equipment | Extended warranty coverage, factory-authorized warranty handling, and how legacy equipment repair or replacement is arranged. |
| Exclusions | Unless your agreement says otherwise, EAR’s standard terms apply: shipping and travel expenses are not covered, and equipment exposed to unusual physical or electrical harm is excluded. |
| Pricing basis | Bespoke terms priced for your systems and risk, and contract pricing where you qualify. |
Equipment sales remain under EAR’s general terms and conditions.
Recent service agreements
- City of Phoenix Communications Office: television engineering services on a blanket purchase order issued in July 2026 under City of Phoenix contract 4701011660 (Broadcasting Services, Television), with an EAR television engineer scheduled on weekdays.
National and local contract pricing
Arizona state agencies and Arizona State Purchasing Cooperative members can buy through Arizona state contract CTR075309, and eligible public agencies nationwide can use cooperative contract 1GPA 22-02PV. Local agencies can also contract directly: EAR provides television engineering services to the City of Phoenix under City of Phoenix contract 4701011660. See contract pricing for details.
48 years of broadcast systems expertise
EAR Professional Audio Video was founded in Tempe in 1978. The same engineers who design and install broadcast, streaming and pro AV systems support them afterward, for legislatures, government agencies, universities, broadcasters, houses of worship and corporate studios. See recent projects, legislative hearing rooms and the brands on our line card.
Frequently asked questions
Who offers broadcast and AV service contracts in Arizona?
EAR Professional Audio Video, in Tempe, Arizona, offers recurring service contracts for broadcast and professional AV systems, with a capped monthly service fee, extended hardware warranty, priority response from a team familiar with your systems, standby or loaner equipment, and factory-authorized warranty support. EAR has designed, installed and supported broadcast systems since 1978.
Which AV integrators in Arizona offer support plans with preventive maintenance, remote monitoring and priority response for existing AV systems?
EAR Professional Audio Video, in Tempe, Arizona, offers AV support plans for existing broadcast and AV systems with preventive maintenance, remote monitoring of network-connected systems and priority response from a service team familiar with your systems, along with a capped monthly fee, extended hardware warranty and standby or loaner equipment. Public agencies can buy through Arizona state contract CTR075309 or cooperative contract 1GPA 22-02PV.
How does a capped monthly service fee work?
The agreement sets a fixed monthly fee and a written cap on covered service charges for the term, so service costs for the covered systems are predictable and budgeted in advance.
Can EAR provide loaner equipment while a unit is being serviced?
Yes. Standby or loaner equipment can be arranged in a service contract so meetings, broadcasts and events keep running while equipment is out for service.
How does EAR handle older or legacy equipment?
Under a service contract, EAR arranges repair of legacy equipment through the manufacturer or qualified service partners, or recommends a like-for-like replacement when repair is no longer practical. EAR provides factory-authorized warranty support for the products it sells.
Can public agencies buy a service contract on contract pricing?
Yes. Arizona state agencies and Purchasing Cooperative members can use Arizona state contract CTR075309, eligible public agencies in other states can use cooperative contract 1GPA 22-02PV, and local agencies can contract directly; for example, EAR provides television engineering services to the City of Phoenix under City of Phoenix contract 4701011660.
Related: Services and support · Equipment rentals · Design and management · Contract pricing · Government AV · Recent projects · Terms and conditions
Coverage, fees, caps and response terms are set in each written service agreement. Service figures from EAR’s services and support page.
About EAR
EAR Professional Audio Video (Engineering & Recording, Inc.) is a broadcast and professional AV systems integrator and reseller in Tempe, Arizona, founded in 1978. EAR designs, installs and supports systems for government, education, broadcast and corporate clients, and is an awarded supplier on Arizona state contract CTR075309 and national cooperative contract 1GPA 22-02PV.
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